Integration of Skype into a customer support tool (zoho desk)

Questions & Answers
1

Hello,

Our company uses Skype to communicate with our customers. We’ve recently been thinking about setting up a ticketing tool to better manage our support requests. The idea is that every time we receive a message from a customer on Skype, a ticket is automatically created in our ticketing tool to ensure more efficient follow-up.

I was wondering if any of you have ever had to deal with this problem, and if so, what solution have you put in place? We’re looking for recommendations or similar experiences to guide us towards the best approach.

Thank you in advance for your feedback and advice.

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2

Create Custom Integration: If there is no ready-made integration available for your ticketing tool and Skype, you can explore building a custom integration using the Skype API and the API of your ticketing tool. This approach may require development resources, but it provides flexibility and tailor-made solutions.
Best Regards
Pro_Tanvee

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