Subject: Issue with Mapping Email Content to ChatGPT – Text Content Empty
Hi Community,
I’m facing an issue while building an email automation workflow using Make.com.
The “Watch Emails” module is successfully fetching email data—including the full message body in the Text content and HTML content fields (as shown in the attached screenshots). However, when I map these fields into the ChatGPT module (OpenAI integration), the text_content appears to be empty during execution. As a result, the prompt doesn’t receive any usable content, and ChatGPT fails to generate a meaningful response.
I’ve tried:
Mapping both the text_content and HTML content fields individually
Parsing the content within the prompt
Reformatting or restructuring the text via prompt instructions
None of these approaches seem to resolve the issue, and the ChatGPT output simply asks for the original matter again, indicating it didn’t receive the intended input.
Could someone please guide me on the correct way to extract and pass the email body into ChatGPT reliably? Any insights or best practices would be greatly appreciated.
the second screenshot shows the OpenAI module was executed on its own and not as part of the flow, in that case you need to provide it with data as there is nothing coming from the previous module.
Also in your case it would be better to create an assistant and message it directly instead of a generic prompt. This will allow you to finetune the output more easily when it fails.
You cannot individually run a single module if you don’t have example values of the “Data”, which you must input into the prompt when you manually run a single module.
Try running the full scenario instead by clicking the “Run Once” button:
For more information, see these duplicate questions previously asked and answered by other community members:
Polling Triggers: Epoch Panel & Selecting Older Data
Go to the Epoch Panel, by right-clicking on the trigger module (polling triggers only), and select “Choose where to start” from the list of options in the context menu.
You can also select other old data to re-run your scenario with next using the “Choose manually” option. This will then show you a list of previous historical items you can select to process the next time the scenario is triggered.
Hope this helps! Let me know if there are any further questions or issues. P.S.: investing some effort into the tutorials in the Make Academy will save you lots of time and frustration using Make!
Thank you so much for your prompt response and support.
Your suggestion helped me a lot, and I’m happy to share that everything is working perfectly now. I really appreciate your guidance and the time you took to assist me.
No problem, glad I could help you with “Watch email”
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Hope this helps! Let me know if there are any further questions or issues. P.S.: investing some effort into the tutorials in the Make Academy will save you lots of time and frustration using Make!
