Jira as CRM connection through Make

[Sam_Van_Leeuwen]

I’ve go this scenario where via a mailhook I want import client interactions to Jira. If its a current lead in Jira then create a new issues with the info from the email and if its a existing one to update the issue with the latest client information. But I dont know how to split it up and work with Jira to make it search for our lead (issues). The workflow already errors at search issue.

blueprint.json (233.3 KB)

[ImMichaelCannon]

Hiya @Sam_Van_Leeuwen; key for Jira is typically a unique alphanumeric identifier. Instead, you might check the summary or description fields. Even then, you’ll probably get more than one result. At least you’d be moving forward.

Let me know how it goes.

[Sam_Van_Leeuwen]

thanks for the reply Micheal, I managed to get it working using JQL:

project = “PROSPECTS” AND email ~ “{{9.Email}}”