Jotform Watch Submission webhook stopped working and form disappeared from selector (still exists in Jotform)

Questions
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1

:bullseye: What is your goal?

I have a Jotform integrated with Make using the Jotform Watch Submission (instant) module.
This integration has been running for more than a year without issues, receiving submissions from a Safety/ESG form and triggering downstream automations.

My goal is to reconnect or restore the webhook so the scenario can continue receiving new submissions from this specific form.

:thinking: What is the problem & what have you tried?

Recently, the webhook stopped working unexpectedly:

The webhook still appears inside Jotform → Settings → Integrations → Webhooks.

However, the Make scenario stopped receiving submissions.

Inside the Make module (Jotform Watch Submission), the Form dropdown no longer lists this specific Safety form.

Other forms from the same Jotform account are visible normally — only this one disappeared.

Things I already tried:

Reconnecting the Jotform connection in Make.

Creating a new API key.

Refreshing the form list in the module.

Confirming that the form still exists and is active in Jotform.

Verifying that the webhook URLs are still registered inside Jotform.

The form has submissions as recent as Feb 3rd, so it is not inactive.

Despite that, the form does not show up anymore in the Form selector, and the node stays empty.

:clipboard: Error messages or input/output bundles

No explicit error message is shown.

Observed behavior:

The Watch Submission module shows no incoming bundles.

The previously working form is missing from the Form dropdown list.

Other forms from the same account load correctly.

Environment details:

Make → Jotform Watch Submission (Instant Trigger)

Long-running integration (~2 years)

Webhook still visible in Jotform UI

Form exists but is not selectable anymore in Make

:camera_with_flash: Screenshots (scenario flow, module settings, errors)

Captura de tela 2026-02-11 194518.png
Captura de tela 2026-02-11 194518.png900×697 68 KB

3

Then it’s nothing to do with the connection. You’ll need to contact Jotform as their API is not returning this specific, particular form.

— @samliew

4

Thanks for the suggestion.

I managed to solve the issue on the Make side. The form was not appearing in the dropdown list, but I realized that I could manually pass the Form ID instead of selecting it.

I enabled mapping in the Form field and inserted the form’s numeric ID directly (the number from the form URL). After doing that, the webhook connection started working again and the scenario began receiving submissions normally.

So even though the form was not being listed, it was still accessible by ID. This suggests it may have been a listing/sync issue rather than the API being completely unavailable.

Leaving this here in case someone else runs into the same situation.

3 Likes
5

Hi @Gabriel_Marques – thanks so much for taking the time to come back here and letting us all know the solution. Very helpful to the Community :slight_smile: