Make Android App - Error with Buttons

Questions
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1

Hello - I m using Make App with Button widget, all worked fine until recently: If I click on a Button defined in my App, the Scenario would not fire, so it just stopped working. Seems to be an app problem, here is the stack trace (does not matter which button I click, all same error): HOw to fix that? 2025-08-27 17:28:05.090 +02:00 I: Sync started (one time)
2025-08-27 17:28:05.093 +02:00 D/Network: Sending type=Hello with data=Hello(update=null, csr=null)
2025-08-27 17:28:05.297 +02:00 I/Network: Welcome!
2025-08-27 17:28:05.301 +02:00 D/Network: Sending type=Event with data=Event(id=05c28df03a0348e0a4d0de8420b6fd11, type=button:run-docs, bundle=ii.ZK$c@fc9f095, bundleType=ii.FC (Kotlin reflection is not available), metadata=Meta(createdAt=Sun Jul 07 06:46:04 GMT+02:00 2024))
2025-08-27 17:28:05.304 +02:00 E/Network: Failed to send message
java.lang.IllegalArgumentException: Data cannot be transformed to byte array
at ii.aL.i(Integromat:433)
at ii.eL.h(Integromat:59)
at ii.NJ.run(Integromat:1028)
at ii.Pg.invokeSuspend(Integromat:175)
at kotlin.coroutines.jvm.internal.BaseContinuationImpl.resumeWith(Integromat:6)
at ii.Bw.run(Integromat:118)
at ii.ar.run(Integromat:118)

2025-08-27 17:28:05.306 +02:00 E/Exception: Data cannot be transformed to byte array

3

Welcome to the Make community!

This suggests that it is correctly an app issue.

Contact Make Support

For technical issues or bugs like this, contacting Make support by creating a ticket is the only official option available to paid Make customers.

Make support has access to your specific account details, scenario, execution history, server-side logs, and has internal tools to investigate the issue further. If the issue is with a custom app, Make support will also be able to reach out to the developer.

How to Create a Support Ticket

If you are logged-in, you can head to the new ticket page to submit a ticket. (If you are unable to login to your main account, it is advised to create a free Pro account to access this page.)

Screenshot of the Create New Ticket page

After submitting your support ticket, you should receive a confirmation email with the subject “Ticket Created” together with a summary of what you submitted. If you do not receive this automated reply within minutes, try creating a ticket again.

Example of email subject: [#1234567] Ticket created | Technical challenge

Priority of Tickets

If you do not receive a response from Make support, simply be patient. Make support receives thousands of tickets daily, therefore they have to prioritise tickets based on the organisation’s subscription plan. For more information about the different levels of customer support, refer to the “Support” section on the Pricing page, or on your organisation’s Subscription tab. If you are a free customer, I recommend that you get a free Pro plan to get quicker support via the ticketing system.

Resolution

When your issue is resolved one way or another, we’d love to hear more details about the cause, and how you managed to solve it (including use of workarounds). By sharing your findings and solutions, we are contributing to this knowledgebase to enable others to search for answers to similar problems.

Hope this helps! Let me know if there are any further questions or issues.

— @samliew
P.S.: investing some effort into the tutorials in the Make Academy will save you lots of time and frustration using Make!

4

I have the same problem. the Make android app asked me to update to new version (from 2.0.0 to 2.0.6) and now the buttons do not work anymore. i am getting the same errors in the logs

5

I had to downgrade to version 2.0.5

6

I have the same issue with activating a scenario with a button after the update. On 2.0.6. The app acknowledges the button was pressed, but the scenario doesn’t. If I manually activate the final action in the scenario it works fine, it’s really just the button activating the scenario that is broken.

8

Hello everyone @here

I wanted to let you know that this issue has been confirmed and reported to the relevant dev team for investigation. We’ll keep you updated here as soon as we have more information.

If you’d prefer to receive updates in your email inbox, please open a support ticket with our Customer Care team, who will be happy to keep you posted.

We’re very sorry for any frustration or disruption this may be causing. Thank you very much for your understanding :folded_hands:

1 Like
9

Hi Michaela,

What does it mean that the issue has been confirmed ?

Thanks

10

It means they can replicate the issue and they’ve sent it to their dev team to fix. But they don’t have a ETA.

1 Like
11

oh ok, this is a good news as we have several devices not working anymore. And there is no way to downgrade the app without loosing all the buttons created on the devices. :-/

Please @Michaela keep us informed when the dev team will update the app on the android play store.

Thanks

1 Like
12

I tested buttons app on macOs - it seems to have same issue. It worked before but now it does not; here is the log:

Downloading from server finished
Uploading to server started
Event uploading button:, 3
Event uploaded failed error: invalid input syntax for type integer: “NaN”, 22P02
Event uploading button:, 4
Event uploaded failed error: invalid input syntax for type integer: “NaN”, 22P02
Uploading to server finished
2025-09-09 14:41:46 +0000
----------Sync END----------

13

Do you mean IOS ? Which version of the app ?

14

No - its really MacOS; there is an application for MacOs from Make as well which is similar to the app.

15

any update about the new app version release date ?

16

Hello everyone, thanks for keeping the conversation going.

Our dev team is working closely with the external team responsible for the mobile app to get to the bottom of this. They’re investigating the root cause and they believe they’re on the right track.

We’ll make sure to keep you posted on any progress as soon as we have updates.

Once again, our apologies for any disruption this has caused, and thank you so much for your patience and understanding. :folded_hands:

1 Like
17

@Michaela Hi, do you have any update ? All my android devices are out of service. I can not use my scenarios.

18

Hi @naman, thanks for following up. I’m really sorry to hear that you’re unable to use your scenarios because of this issue. I know that must be incredibly frustrating.

Unfortunately, we don’t have any new information to share yet. The teams are working together to resolve this as quickly as possible, and we’ll pass along an update as soon as we have something concrete.

Thank you again for your patience while we work through this. :folded_hands:

1 Like
19

Hello everyone @here.

I just wanted to let you know that our dev team confirmed the issue should now be fixed.

Please, download the latest version of the unrestricted app from this link, set up all the necessary apps permissions, and test your scenario.

Feel free to let us know if everything works as expected.

Once again, we sincerely apologize for any inconvenience this may have caused.

1 Like