Hello @Sanjay_Shah welcome to the Make Community and thank you for raising this here.
I just wanted to let you know that we are currently checking this issue with the development team. Weâll make sure to update you as soon as thereâs any information to be shared.
Thank you very much for your patience and understanding throughout this process
Meanwhile, you can use âFacebook/watch leadsâ module.
After setting up the page and Form id, you can right click on module >> choose where to start >> choose manually and you can there select the leads which got missing and pushed to the flow.
This is completely disrupting the operations, I guess you need to have robust system to ensure basics are in place, probably now I understand why Zapier is Zapier, have been using it since 6 months n never had this issue.
This is seriously impacting our business, its a nightmare to match the leads manually, even manual fetching is not fetching recent leads but its fetching old leads randomly.
This is impacting the business, if its not going to fix please let me know, we will switch back to Zapier.
We conducted an internal check with the development team and found that the issue does not originate on our end.
In our investigation, we found that this is a global issue originating from Meta as several other users have reported the same issue to Meta. You can check here - https://developers.facebook.com/community?category=999797764203651 We recommend subscribing to the particular thread to get further information on it.
One of the community users has also reported this as a bug to Meta developer: Log into Facebook. You can also subscribe to the bug report for further updates.
Please note that we are also in contact with Meta and reported this from our side.
While Meta is investigating this, âFacebook leads ads/watch leadsâ is the way to retrieve the missing lead.
You can right click on Watch Leads module >> Select Choose Where to Start from >> Specify the date from which you want to fetch the leads:
I am just quickly stepping in to let you know that the issue with Facebook Lead Ads has now been resolved by the Meta team.
As part of their investigations, the Meta team has identified missed leads and will begin backfilling them. We have emailed all impacted Make users with an update and will now close this issue.
Facebook is indeed backfilling all the leads! The problem we have is that weâve manually added all the missing leads to our system (by downloading them directly from Facebook) over the last 2 weeks. The backfilling is thus causing duplicates to be added to the system. In addition, Facebook is not only sending the missing leads across to Make.com once, but twice, after 9 hours!! So they are getting duplicated twice! Plus, if thatâs not enough, Facebook also send a lead across to us that enquired on Facebook back in April so itâs including that in the backfilling!!! What an absolute nightmare!!!
As mentioned in the email communication we sent out last week, hereâs what you can do:
Workarounds implemented
If you continued using the âFacebook Lead Ads - New Leadâ module, and processed missed leads manually, you may encounter duplicates due to the automatic backfilling of missed leads.
If you started using the âWatch Leadsâ module, processed leads manually, and plan to switch back to the âFacebook Lead Ads - New Leadâ module, the backfill will occur after the switch and may result in duplicates of manually processed leads.
If you started using the âWatch Leadsâ module, processed leads manually, and want to continue using this module, no further action is needed. Missed leads wonât be backfilled in this case.