Hi please help! ive been using make for a while for many ad accounts, in the recent days- some facebook leads are just not being received at all to make and to the integration… not showing and not even showing errors, I only discovered these leads by downloading them directly from the ad manager. it happens in multiple accounts. the thing is some leads are being received and some are not, please help I really need this fixed…
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Hi there,
same issue here. Triggers are not working even if there are leads who submitted the form. Something is wrong with the connection and we still got no answer from make.
We need a fast solution! „Watch Leads“ isn‘t the right thing to do.
Same here, since June 10th, some leads are received normally while others do not appear at all. This issue occurs in various scenarios, with different forms, and even across different accounts.
Welcome to the Make community!
Apparently this is a recent bug that Make support might not be aware of yet. Please contact them to investigate this further.
For technical issues or bugs like this, directly contacting support can often lead to a faster resolution. They have access to your specific account details, scenario and scenario logs, server-side logs, and internal tools and resources, which allows them to investigate more thoroughly than what you have access to. Additionally, sharing sensitive information about your account or scenario might not be suitable for an open forum discussion.
You can open a new ticket here, or if you are unable to login for some reason, you can create another new free account to access the ticketing system (which is only available to logged-in users). Alternatively, you should be able to send an email to helpdesk@make.com and support@make.com and it should create a ticket. After submitting a new ticket, you will receive an automatic confirmation email with the subject “Ticket Created” in the subject. If you do not receive this, try sending the ticket again.
If you manage to get your issue resolved with support, we’d still love to hear about it! Sharing your solution on the forum can help others facing similar problems.
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The issue is still valid and we have no clue how to solve it. All webhooks/lead-triggers are not working right now and we got no valide answer from make. Anyone else facing the problem?
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seems likes it might be a problem with facebook , this problem is being discussed on the facebook developer community
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Hello everyone @here
I’m just stepping in to let you know that our team is aware of this issue.
We conducted an internal check with the development team and found that the issue does not originate on our end.
In our investigation, we found that this is a global issue originating from Meta as several other users have reported the same issue to Meta. You can check here - Developer Community Forum - Meta for Developers We recommend subscribing to the particular thread to get further information on it.
One of the community users has also reported this as a bug to Meta developer: Log into Facebook. You can also subscribe to the bug report for further updates.
Please note that we are also in contact with Meta and reported this from our side.
While Meta is investigating this, “Facebook leads ads/watch leads” is the way to retrieve the missing lead.
You can right click on Watch Leads module >> Select Choose Where to Start from >> Specify the date from which you want to fetch the leads:
If you have any follow-up questions, please open a ticket with us for further assistance.
We apologize for the inconvenience and we will share further updates once we hear from Meta on this.
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same problem here. First leads were missing since July 2nd. It got worse since the last 3-4 days almost 65% of leads are missing in our CRM. Dont know what to do
Hello everyone,
I am just quickly stepping in to let you know that the issue with Facebook Lead Ads has now been resolved by the Meta team.
As part of their investigations, the Meta team has identified missed leads and will begin backfilling them. We have emailed all impacted Make users with an update and will now close this issue.
If you need additional support, please open a ticket with us.