I have an issue with the “Facebook - Lead Ads” module.
I’m an agency doing Facebook Ads for customers, I use Make to collect Leads I generate on Meta and send them to a CRM, Google Sheets or whatever.
Recently I’ve noticed that my scenarios aren’t being triggered. Leads are being generated by my ads but it’s as if the information isn’t getting through to Make.
I’ve checked the connection to see if I’ve connected the right form, for example. The connections are good and this happens to me on several campaigns with several different Facebook pages (and forms).
Has anyone else noticed this phenomenon recently?
I’m also going to talk to support as this functionality is vital for my acquisition agency.
There were some uptime issues on Make recently, that caused scenarios to error and turn off.
Is this what you’re experiencing?
Try switching your scenario off and on again to see if that resolves it.
Otherwise, for technical issues or bugs like this, directly contacting support can often lead to a faster resolution. They have access to your specific account details, scenario and scenario logs, server-side logs, and internal tools and resources, which allows them to investigate more thoroughly than what you have access to. Additionally, sharing sensitive information about your account or scenario might not be suitable for an open forum discussion.
You can open a new ticket here, or if you are unable to login for some reason, you can create another new free account to access the ticketing system (which is only available to logged-in users). Alternatively, you should be able to send an email to helpdesk@make.com and support@make.com and it should create a ticket. After submitting a new ticket, you will receive an automatic confirmation email with the subject “Ticket Created” in the subject. If you do not receive this, try sending the ticket again.
If you manage to get your issue resolved with support, we’d still love to hear about it! Sharing your solution on the forum can help others facing similar problems.
Hope this helps! Let me know if there are any further questions or issues.
P.S.: Did you know, the concepts of about 70% of questions asked on this forum are already covered in the Make Academy. Investing some effort into it will save you lots of time and frustration using Make later!
hey did it get solved it happens to me quite alot lately that i’m trying to process a lead from facebook developers tool and it does not make through is it me is it facebook is it make ?
I am facing the same issue with my FB lead ads,
I tried raising a ticket with Make & they advised me to use the “Watch Lead” module to sync the leads but the “New Lead” module issue has not been resolved.
Same issue.
After about two weeks of smooth operation the facebook Lead webhook simply stopped working.
Connections > reauthorize, verify didn’t help.
Only creating a new webhook (and new connection) breathed life back into the process.
