Hello, I have an issue with the WEBHOOK and META ADS.
I’m an agency doing Facebook Ads for customers, I use Make to collect Leads.
I generate on WORDPRESS ELEMENTOR FORM and send them to a CRM, Google Sheets or whatever.
Recently I’ve noticed that my scenarios aren’t being triggered. Leads are being generated by my ads, they are sent to WORDPRESS ELEMENTOR (SUBMISSION) but the information isn’t getting through to Make.
EVERYTHING WORKS WHEN I COLLECT LEADS WITHOUT FACEBOOK ADS!
I’ve checked the WEBHOOK, for example. The connections are good and this happens to me on several campaigns with several different Facebook ads campaign!
Has anyone else noticed this phenomenon recently?
I’m also going to talk to support as this functionality is vital for my acquisition agency.
Thank you
Hello,
For technical issues or bugs like this, directly contacting support can often lead to a faster resolution. They have access to your specific account details, scenario and scenario logs, server-side logs, and internal tools and resources, which allows them to investigate more thoroughly than what you have access to. Additionally, sharing sensitive information about your account or scenario might not be suitable for an open forum discussion.
You can open a new ticket here, or if you are unable to login for some reason, you can create another new free account to access the ticketing system (which is only available to logged-in users).
If you manage to get your issue resolved with support, we’d still love to hear about it! Sharing your solution on the forum can help others facing similar problems.
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