Hi @Michaela ,
I’m reaching out regarding the anticipated updates for Make + monday.com, which seem to be a common point of discussion among many consultants. I don’t claim to speak for everybody, however there’s been a growing expectation for a significant update recently, and I wanted to convey the sense of urgency and the impact its absence is having.
Our clients are also your customers, so I think we have a unified duty of care in this case. The main message we can give them is, “we’re waiting on Make,” which isn’t ideal for maintaining their trust in both the product and our services.
The crux of the matter is the lack of clarity on what to expect from Make’s forthcoming update. Will it just be an option to change API Version? How will modules be updated? Since the changes are focused on reducing data in response to requests, will you be detecting where data is used and requesting that specifically? How will you handle the lack of “text” field returning—will you automatically update that to display value? Have monday.com shown resistance to that? I hope we won’t be made to wait until the update is released in order to have some clue about what actions Make is taking.
I don’t necessarily expect answers to all those questions, but understanding your approach in advance is crucial for us to prepare and communicate effectively with our clients. They are keenly interested in:
- Purpose: Why additional investment is needed in systems we’ve recently set up or updated. I’m prepared to address this with our clients.
- Budget: The costs involved with the update. We’re currently unable to provide estimates without a clearer picture from your end.
- Timeline: When these changes will be implemented. This remains unknown to us as well.
We’re at a point where we’re telling clients about a necessary maintenance with no defined budget, due by January 15th, without knowing when we can start. This situation is far from ideal for both your and our clients.
I apologize for the directness, but it’s crucial we get more information on this. Any insights you can provide would be greatly appreciated.