My colleague developed a custom app for AI bookkeeping and it's almost 3 months in review

Questions
1

Hello everyone.

My colleague developed a custom app and its almost 3 months since we’re in review. How long does it really take to be approved?

I have tried to contact support but when I selected custom app I received a message that it did not create a support ticket and I have to refer to the email.

Should I ask my colleague instead to reply to the email he received for the custom app and follow up there? We just want to know how long does it usually take.

Thank you in advanced.

4

Hi @Jessica_Beronque,

Thanks for raising this issue. Unfortunately, our custom apps team is operating with a bit of a backlog at the moment, so things are taking a bit more time than usual.

If you let me know the name of your app or email address from which you’re seeking approval, I will flag your case with the custom apps team, and try to see if I can follow up on the issue for you. :slight_smile:

Marina :make:

5

Hello Marina,

Thank you so much for your help.

The custom app name is tofu. The email address is [email protected]

Thank you once again,
Jess

6

Hi @Jessica_Beronque – thanks so much for the info. I have written to the team, and will be back here with an update as soon as I hear something :slight_smile:

8

Hi @Jessica_Beronque – I just heard back from the team that they have now sent you feedback :slight_smile:

9

Thank you so much, Marina!