Hello, I’m a beginner and I have a question. In my scenario, the filter most likely isn’t working. When I run it without the router, it works normally, but when I add a router and a filter, the operation stops at the router and doesn’t continue. Could you please help me?
Hi Ilia,
You need to separate the two OR-conditions, and remove quotation marks.
For your first filter, this results in: Message (D) - Contains - when (without quotation marks) - then click the ‘Add OR rule’, a new condition pops up.
Here, you fill in from top to bottom: Message (D) - Contains - hour (without quotation marks)
Hope this helps - VDW Intelligence
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Yes, it helped, thank you.
Now I have two new problems:
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How can I make it so that messages go to “Default” only if none of these words are used: time, price, or location? Right now, if I type “location”, the message goes to both “Location” and “Default”.
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In the filter, if the word is written with a capital letter, it doesn’t match lowercase input and vice versa. How can I make the filter case-insensitive?
Hey Ilia,
Glad to hear that it helped.
- I guess you refer to the bottom route as “Default”-route. In that case, setup an additional filter: setup a new filter, but now use the Text operators: Does not contain, and set it up as follows:
However, you should map the message variable instead of the email variable, I only used it as an example in one of my own scenarios.
- Just change the filter from Contains to Contains (case insensitive), you should be all right then!
Hope this helps - VDW Intelligence
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Thank you a lot, everything works
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