Hello Make family,
I’m trying to build an agent workflow for my business and I’ve been working through Claude to build it. Unfortunately, even Claude is stuck and told me to list my question here. This is the question Claude gave me for you all: “I have a webhook that receives nested JSON data from Retell AI. In my Zoho Mail module, I need to reference data at this path: call → call_analysis → custom_analysis_data → name. The variable picker doesn’t show call_analysis under Call. How do I map this correctly?”
HI @Scott_Drexel,
Welcome to the official make.com community
Make may not be showing it visually, but the value can still be pulled manually as long as that data exists in the webhook payload. The most important thing is to make sure the webhook is receiving the finished Retell call event, not an early event where call_analysis has not been created yet.
Bolex_creatives, thank you for that. Here is Claude’s response to what you said (btw, Claude said, what you said was very helpful): “Yes, I have ‘call_analyzed’ checked as the only webhook event in Retell. The data IS in the payload - I can see it in the execution details. The issue is I don’t know the correct syntax to manually reference it in the Zoho Mail content field. The path I see in the execution output is: Bundle 1 → call → call_analysis → custom_analysis_data → name. What exact syntax do I type in the content field?”
We have been at this for almost 2 weeks trying to figure this out. Thank you all for your help with this!! Any help is extremely appreciated.
Have you been able to solve it or still need help?
We still need help with this last request from Claude. I’m actually really surprised Claude is unable to figure this out. I’m just learning all this, so I am very green when it comes to this stuff. Claude told me all we need is the “exact syntax” to finalize what we are trying to finish. I appreciate your help Bolex!
@Bolex_creatives, are you able to help with the “exact syntax” question? Or do you know of another place that could help me out? Thank you!
Hey there,
Can you show some screenshot ls of the scenario you have and what you are struggling with?
@Stoyan_Vatov, I’m not sure exactly what you need. When I make a test call using Retell, it goes through it’s script to ask me all the information I need. After the call ends, it’s supposed to send me an email with all that important information. As you can see, it’s not forwarding it. My workflow consists of Webhook → HubSpot → Zoho Mail.
Can you show screenshots of the flow in Make? How the modules are setup, what you have mapped and where, what the webhook output looks like.
Sorry @Stoyan_Vatov, Here’s a couple:
Ok and what is coming from the webhook? I assume this is what you have mapped in the email module? Can you check the history and see what the data looked like?
@Stoyan_Vatov, I’m not quite sure what you are looking for in the history? What part of the history are you looking for?
call_analysis is visible in my webhook execution data but does not appear in the variable picker under the call object.
The data that came in from the webhook. So we can see if the data is there and you have mapped it wrong or if the webhook did not send the data at all.
