New scenario failing at attachment, but the setting is correct as far as I can tell

I had to recreate all 8 of our scenario’s with the Microsoft 365 module. All of them were working ok until today one of them stopped working giving the error below. For some reason when you set 365 email module up it does remove the attachment tag, but you go back and add it once then it stays. I double checked this scenario and the attachment tag was there. All of my scenario’s are created the same way just with different 365 accounts and google drives.

I even created another scenario the same way and it gives me an error after some time at the same spot. It does work for a short period of time…very odd. Below are some screenshots. Any help is greatly appreciated.

Can you share a short screen recording showing all module’s settings and interconnectivity?


Sure thing…here you go. It fails at the middle module on the attachments tag.

Everything looks good, shouldn’t be an issue. There can be a silly thing that the mail processed through the scenario itself doesnt have an attachment.

Just use the error handler and try to run a few mails. It should work.

​I would recommend you use an error handler (prefer Break) to automatically handle errors, reattempt run and store the incomplete execution for your manual fix. Just right-click on the module and select add an error handler (then select break).

Learn more about error handlers here:

Learn about the break:

Watch this video to see how to implement Break in your scenario: Loom | Free Screen & Video Recording Software | Loom


Thank you for taking the time to look at this and point me in the right direction. I will be tied up today, but I will take a look at it tonight and work on it tomorrow. Take care

1 Like