Outlook Calender integration issues

Hello everyone, I’ve developed an Outlook calender integration for a client that enables the creation and deletion of events in a shared calendar. It functioned perfectly during tests with a new Outlook account. However, when implemented on the client’s account, it didn’t achieve the same level of success as in the testing phase.

The most perplexing issue for me was that although the event was successfully created in the API and appeared to be posted, it wasn’t visible in their calendar. Moreover, it couldn’t be found through searches, even when all calendars were made viewable. Interestingly, the event was still accessible via the API when searched by its event ID or subject. Has anyone else encountered this problem? Could this be a permissions issue?
Any suggestions on how to resolve this would be greatly appreciated.

Hello @rashington ,

Welcome to the community.

It sounds like the customer uses a different account in the module than you are checking in the browser. Could you try to create a new connection and be sure to use the same user?

M.

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