Hello,
I am using the Freshdesk Create a Ticket Module in one of my scenarios (although this issue applies to all Freshdesk modules that have attachments fields)
The module works without throwing any errors but Freshdesk have advised that the way the data is being sent to them is incorrect.
The module has an “attachments” field where we are to add any attachments to the payload sent to Freshdesk. This fields stores an array of the attachments and the field name in attachments.
Freshdesk have stated in their documentation that anytime the payload is sent to them to create a ticket, if the payload has multiple attachments field, then the content type must the multipart/form-data . This is because the application/json content type can only accommodate one attachment.
When Make.com sends over the data, instead of doing the above, they seem to
-Send the payload in json format without the attachments field to Freshdesk’s CREATE ticket endpoint
-Then send each attachment to Freshdesk’s UPDATE ticket endpoint.
The end result of this is that the attachments are not present when the ticket is created in Freshdesk. Instead, they are created a few seconds later. The problem with that is that there are some emails that go out immediately the ticket is created and these emails are missing the attachments since they are not present in the payload sent to Freshdesk to create the ticket
Freshdesk is a bit confused as to why Make.com is sending data to them in this way, when everything can just be sent to the create a ticket endpoint including the attachments.
Can someone from within Make assist? Please note that this also applies to all Freshdesk Modules in Make that have an attachments field (e.g Send An Outbound Email, Create a Note, Create a Reply etc)
Thanks.
Mo