What is your goal?Cancel my product
What is the problem?You guys haven’t responded days ago
What have you tried so far?Tried support tried multiple attempts to contact you
Welcome to the Make community!
For account and billing issue like this, contacting Make support by creating a ticket is the only official option available to Make customers.
If you are logged-in, you can head to the new ticket page to submit a ticket. (If you are unable to login to your main account, it is advised to create a free Pro account to access this page.)
After submitting your support ticket, you should receive a confirmation email with the subject “Ticket Created” together with a summary of what you submitted. If you do not receive this automated reply within minutes, try creating a ticket again.
Example of email subject: [#1234567] Ticket created | Technical challenge
If you do not receive a response from Make support, simply be patient. Make support receives thousands of tickets daily, therefore they have to prioritise tickets based on the organisation’s subscription plan. For more information about the different levels of customer support, refer to the “Support” section on the Pricing page, or on your organisation’s Subscription tab. If you are a free customer, I recommend that you get a free Pro plan to get quicker support via the ticketing system.
Hope this helps! If you are still having trouble, please provide more details.
— @samliew
Hello there @Hung_Recover 
I’m sorry to hear about your experience.
I see that you are already talking with our Customer Care team on resolving this, great!
Let me know if there’s anything else I can help with 
.
It almost appears like the billing policy is intentionally misleading. You createa an account as a user. You have a default organization. You can add other organizations if you wish. As a normal, logical user of a product, you assume the paid subscription (as you specifically did not pick you were a business) is for you as the paying user. Nope. They charge you BUT they silently tie the subscription to that default organization. If you then delete the organization, boom, subscription disappears into the ozone. And who knows if my monthly subscription was cancelled and if I will b billed again. And their support person told me to use the free plan lol, as if that is an answer.
Hello there @James_A_Brannan
We are sorry for the frustration that this has caused.
The billing policy is not supposed to be misleading or confusing in any way. All the information provided to you by our Customer Care agent is available in our Help Center, under the Organizations or Subscription tabs.
If you have any other questions, feel free to create another ticket, please.
Thank you