Reply to Tawk.to Message

Features
1

Hello,

I’ve connected Tawk.to with Make. The flow works fine for receiving visitor messages and generating a reply using OpenAI. However, I don’t know how to send the generated response back into the Tawk.to chat so that the visitor can see it.

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From what I see, Tawk.to webhooks only send data out, and I cannot find a REST API option in my account (only a Javascript API key).

:backhand_index_pointing_right: My question:

  • Is there any way to programmatically send a message back into the chat via Make (or API)?

  • If not, is there an official/unofficial method to achieve this?

Thanks in advance!

4

Unfortunately, Tawk does not support sending individual messages across webhooks, so this is not possible. You need to ask Tawk to provide such functionality before you can use it.

For more information on what’s supported, please refer to the Tawk.io Developer API Reference.

Hope this helps! Let me know if there are any further questions or issues.

— @samliew