Search Rows module failing to find data after incident on Aug 21. Account may be affected

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Hello Make.com Support Team,

I am experiencing a critical bug where the Google Sheets “Search Rows” module consistently fails to find data that I can verify exists in my sheet.

Problem:

  • The module’s output is always “Total number of bundles: 0”, even for simple, direct queries.

Proof: I have created an isolated test scenario with only ONE “Search Rows” module. It is configured to search for a hardcoded text value (“PRESTO-001”) in a specific column. The module runs, but finds nothing. This proves the issue is not with my scenario logic.

Connection to Recent Incident: I see you had an incident titled “Failing modules/executions” on August 21st. I strongly suspect my account is still suffering from residual cache or connection issues from this incident.

Action Required: Please investigate this platform bug urgently. I request that you check the connection health for my account and, if necessary, clear any server-side cache related to my Google Sheets connection.

This is a blocking issue for my entire workflow.

Spreadsheet ID: 1hgjRMlh5sy-ihR8VyfwRu9_oS62sExaq72oJVhitzmQ

Thank you.

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Hello @PRESTO_AMKT :waving_hand:

We’re really sorry to hear that you’re experiencing this issue. From our side, there doesn’t seem to be any ongoing problem with Google Sheets, and the recent incident has already been resolved.

We hope that one of the Community experts will jump into this thread soon and help you find the right solution.

Thanks for your patience and understanding!

Note that this is a Community forum, not a Customer Care platform, full of volunteers and passionate Makers. :hugs: