Dears,
My account was hacked .. We had a malware attack which is haunting me more than 5 weeks … Now I checked make.com and there was another Organisation issued and there are customs apps built in with my email and signature… This is how it always found me and is still extracting data from me and my partners … Please help me to deactivate this ASAP !! I am not familiar with this .. I need to be sure this is correctly deactivated !!
Michal
IM POR EX, s.r.o.
Welcome to the Make community!
For security and technical issues like this, contacting Make support by creating a ticket is the best and only option.
Make support has access to your specific account details, scenario, execution history, server-side logs, and has internal tools to investigate the issue further. If the issue is with a custom app, Make support will also be able to reach out to the developer. Also, you might need to share potentially sensitive information about your account, organisation, scenario, and execution history logs, which is not advisable here on this public forum.
If you are logged-in, you can head to the new ticket page to submit a ticket. (If you are unable to login to your main account, it is advised to create a free Pro account to access this page.)
After submitting your support ticket, you should receive a confirmation email with the subject “Ticket Created” together with a summary of what you submitted. If you do not receive this automated reply within minutes, try creating a ticket again.
Example of email subject: [#1234567] Ticket created | Technical challenge
If you do not receive a response from Make support, simply be patient. Make support receives thousands of tickets daily, therefore they have to prioritise tickets based on the organisation’s subscription plan. For more information about the different levels of customer support, refer to the “Support” section on the Pricing page, or on your organisation’s Subscription tab. If you are a free customer, I recommend that you get a free Pro plan to get quicker support via the ticketing system.
When your issue is resolved one way or another, we’d love to hear more details about the cause, and how you managed to solve it (including use of workarounds). By sharing your findings and solutions, we are contributing to this knowledgebase to enable others to search for answers to similar problems.
— @samliew
P.S.: investing some effort into the tutorials in the Make Academy will save you lots of time and frustration using Make!
Hi, can somebody help with this please???
Make Support can help with that. Have you submitted a ticket yet like I suggested?
We are just volunteer users here and do not have access to your account.
Hello there @Michal_Hrncar 
I see you reached out to our Customer Care team, and that they managed to resolve your issue!
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