Smartsuite + Update Record + Date field > not updating if field is not empty

[Karen]

Goal: I want Make to update a Due Date field in a Smartsuite record… whether the Due Date field has data or is empty at trigger time.

I am using Make to update a record in Smartsuite.

json for this scenario > BookingConfFollowUp.json (106.1 KB)

In particular, in the final SmartSuite “Update a Record” module, I have the following -

---

The Due Date fields are not updating consistently.

• If the field is empty at the beginning of the scenario execution, it works fine.
• However, if the field has data at the beginning of the scenario execution, by the end it is empty.
  .

For example -

When Smartsuite is updated correctly -

1. Empty Due Date field in Smartsuite record
   
   
2. Execute scenario
3. Due Date in Smartsuite updates correctly
   
   
4. Perfect!
   Output bundles for “Recode” >
   Recode - output bundle.txt (4.8 KB)

.

.
When Smartsuite is NOT updated correctly -

1. Filled Due Date field in Smartsuite record
   
   
2. Execute scenario
3. Due Date in Smartsuite returned as null. It doesn’t leave the field unchanged, it changes to empty.
   
   
4. 
   Output bundles for “Thingmabob” >
   Thingmabob - output bundle.txt (4.6 KB)

---

Note:

• There are no error messages.

• On checking the Make History bundles for the “Update A Record” module -

• • there is no Due Date output on the executions where the field previously had data
• • whereas there is Due Date output for executions that begin the execution with an empty Due Date field.

• I can’t find any information if this result is by design.

• Newbie… testing to see if Make is right for my project.

[samliew]

Welcome to the Make community!

1. Screenshots of module fields and filters

Please share screenshots of relevant module fields and filters in question? It would really help other community members to see what you’re looking at.

You can upload images here using the Upload icon in the text editor:

2. Scenario blueprint

Please export the scenario blueprint file to allow others to view the mappings and settings. At the bottom of the scenario editor, you can click on the three dots to find the Export Blueprint menu item.

^{(Note: Exporting your scenario will not include private information or keys to your connections)}

Uploading it here will look like this:

blueprint.json (12.3 KB)

3. And most importantly, Output bundles

Please provide the output bundles of the modules by running the scenario, then click the white speech bubble on the top-right of each module and select “Download output bundles”.

A.

Save the bundle contents in your text editor as a bundle.txt file, and upload it here into this discussion thread.

Uploading it here will look like this:

bundle.txt (12.3 KB)

B.

If you are unable to upload files on this forum, alternatively you can paste the formatted output bundle in this manner:

• Either add three backticks ``` before and after the code, like this:

  ```
  <sup>input/output bundle content goes here</sup>
  ```

• Or use the format code button in the editor:
  

Providing the output bundles will allow others to replicate what is going on in the scenario even if they do not use the external service.

Following these steps will allow others to assist you here. Thanks!

samliew – request private consultation

Join the Make unofficial Discord server!

[Karen]

@Karen

Goal: I want Make to update a Due Date field in a Smartsuite record… whether the Due Date field has data or is empty at trigger time.

Hi, I’m still wondering how this can be done?

Thanks.