Smartsuite + Update Record + Date field > not updating if field is not empty

Goal: I want Make to update a Due Date field in a Smartsuite record… whether the Due Date field has data or is empty at trigger time.

I am using Make to update a record in Smartsuite.

json for this scenario > BookingConfFollowUp.json (106.1 KB)

In particular, in the final SmartSuite “Update a Record” module, I have the following -
Screenshot 2024-05-05 174912

The Due Date fields are not updating consistently.

  • If the field is empty at the beginning of the scenario execution, it works fine.
  • However, if the field has data at the beginning of the scenario execution, by the end it is empty.

For example -

When Smartsuite is updated correctly -

  1. Empty Due Date field in Smartsuite record
  2. Execute scenario
  3. Due Date in Smartsuite updates correctly
  4. Perfect!
    Output bundles for “Recode” >
    Recode - output bundle.txt (4.8 KB)


When Smartsuite is NOT updated correctly -

  1. Filled Due Date field in Smartsuite record
  2. Execute scenario
  3. Due Date in Smartsuite returned as null. It doesn’t leave the field unchanged, it changes to empty.
  4. :slightly_frowning_face:
    Output bundles for “Thingmabob” >
    Thingmabob - output bundle.txt (4.6 KB)


  • There are no error messages.

  • On checking the Make History bundles for the “Update A Record” module -

    • there is no Due Date output on the executions where the field previously had data
    • whereas there is Due Date output for executions that begin the execution with an empty Due Date field.
  • I can’t find any information if this result is by design.

  • Newbie… testing to see if Make is right for my project.

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bundle.txt (12.3 KB)


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1 Like

Hi, I’m still wondering how this can be done?