Workflow intended:
When the Status column of an item in monday.com is updated, update the Environment field of its corresponding Organization in Zendesk.
Current setup:
Monday: Watch Board’s Column Values (webhook)
—>
Zendesk: Update an Organization
Current roadblock:
Mapping the monday.com item = Zendesk organization
Currently, their matching value is in a different monday.com column. Is there a way to set this up in a way that the update only goes into the matching Zendesk Organization? The matching value to be looked at into monday.com is a text column.
Thank you in advance!!
Hi @faith-s ,
Welcome to Make Community!
This can be done by some updates on the scenario. Please check the below steps.
# After the watch module use a “Monday: Get an Item” module to get the required column value from the specific item. Map the pulse ID to the item ID column as shown below.
# The whole flow will be as shown below.
Once you get the item, you will have all the column details. You can then follow these steps:
- Use the “Zendesk: Search Organizations” Module:
- Search for the organization by mapping the required column value from the “Monday: Get an Item” module.
- Update the Organization:
- If you find an organization, use the “Zendesk: Update an Organization” module to update the organization accordingly.
If you require additional assistance, please don’t hesitate to reach out to us.
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Thank you so much for the workflow diagram! You’re a lifesaver. 
However, I encountered this error:
BundleValidationError
Validation failed for 1 parameter(s).
- Prohibited value in parameter ‘environment’.
Origin
Make
For reference,
source: monday.com - status type
field to update: Zendesk - dropdown type
Is the error above due to the field type differences? Is there a workaround for this?
Thanks!
