What is your goal?
I want to automate my whatsapp customer service for my software.
I connected it , but somehow its not picking up the data
What is the problem?
My whatsapp business claud is not getting to make / picking the cusotmers messages that are coming, I connected it via coexistent button
What have you tried so far?
I tried almost every thing that claud opus 4.8 told me to do, been stuck at this for last 4 days
that coexistent button is the problem, honestly. it’s a meta-limited auth path that drops webhook registrations on the floor half the time. the cloud api setup in make works best when you go through the embedded signup flow inside make itself, not the button from the whatsapp manager side.
the place these usually break is the webhook verification step. make sends a challenge token to meta, and if your business account has two-factor or a pending policy review, meta silently kills the handshake. you’d never see the error in make.
check if your whatsapp business account has any “pending” status under the meta business portfolio. that’s the silent killer. also, if you used the same phone number across multiple test setups, meta de-dupes the webhook and only keeps the last one registered. you might need to revoke and re-approve.
what does the make webhook module show under “incomplete executions”?
Since the connection is created but incoming customer messages are not reaching Make, I would isolate the Watch Events trigger before adding Gemini.
Inside the WhatsApp Business Cloud module, confirm you are using the current connection created from within Make. Then put the scenario on Run once and send a completely new message from a different WhatsApp number to the connected business number.
If the Watch Events module still produces no output bundle, note which WhatsApp Business Account and phone number are selected and share a screenshot of the connection type and trigger setup. That will help separate a connection or webhook issue from a mapping issue.
Do not add Gemini or the reply module until one incoming message produces a bundle.