Contact Make Support
If you are a new or paid Make customer, you can contact Make support for technical issues or bugs, by creating a support ticket.
Make support has access to your specific account details, scenario, execution history, server-side logs, and has internal tools to investigate the issue further. If the issue is with a custom app, Make support will be able to reach out to the external team responsible for maintaining it. Also, you might need to share potentially sensitive information about your account, organisation, scenario, and execution history logs, which is not advisable here on this public forum.
Search for Updates First
Before creating a support ticket, do try to look around if others are facing the same problem too. Here are some things you can do —
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Check the Make Status page to see if it is an ongoing network-wide issue/outage and view any updates (example).
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Search this Make forum to see if there are any discussions, updates, and workarounds. Here are some possible search terms you can use:
tags:errorbug"not working"
How to Create a Support Ticket
If you are logged-in, you can head to the new ticket page to submit a ticket. (If you are unable to login to your main account, it is advisable to create an account to access this page.)
After submitting your support ticket, you should receive a confirmation email with the subject “Ticket Created” together with a summary of what you submitted. If you do not receive this automated reply within minutes, try creating a ticket again. Example of email subject: [#1234567] Ticket created | Technical challenge
Priority of Tickets
If you do not receive a response from Make support, simply be patient. Make support receives thousands of tickets daily, hence tickets have to be prioritised based on the severity of the incidents and organisation’s plan. For more information about the different levels of customer support for each plan, refer to the “Support” section on the Pricing page, or on your organisation’s Subscription pag. If you are a free customer, you can create a Pro account to get quicker support via the ticketing system.
Resolution
When your issue is resolved one way or another, we’d love to hear more details about the cause, and how you managed to solve it (including use of workarounds). By sharing your findings and solutions, we are contributing to this knowledgebase to enable others to search for answers to similar problems.
Hope this helps! If you are still having trouble, please provide more details.
— @samliew