Hi, I created a Scenario between Formspark and Zendesk.
I want every new submission to Formspark to create a new ticket on Zendesk.
I’m having an issue setting how the collected information from Formspark will figure on Zendesk, as the system doesn’t allow me to submit the name or email from Formspark as the requester or submitter ID. I can only submit those under comments, which appear on Zendesk as the new request came from the account admin (as the requester) and with all the combined information as comments without any formatting.
I’ve tried lots of different ways to submit the information and none work.
what happens when you switch the map switches to off ?
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Hi, thanks for answering.
Nothing changes.
it looks like you need to put an id for the submitter. you will need to check if the user exists in zendesk if it does not create the user and use that userid as the submitterid.
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Hey Joanx,
Thanks for answering.
That’s the problem. Since the trigger is a contact form, I need the submitter information to be from the form and not from a Zendesk internal user.
Can you show the screenshot of all of the input. We need to see if the name and email are part of the request.
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Do you mean that?
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I meant the screenshot showing the mapping to the zendesk create ticket show the mappings for that one.
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You need to create the ticket first then use shape to create a comment on the ticket if you do have the submitters id upfront.
You cannot do it within create a ticket unless you have those ids already.
So when you create the ticket the output from the first shape will give the ids to use in the create comment shape.
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