Customer Support

Hi what is the typical response times for customer support, a little disappointed it’s only email based but if it sorts then issue then so be it. But so far I’ve raise two tickets. One was never responded to. The other was responded by saying checkout the api documention for the Signable api with a link with no documentation. Just a little of the actions with no data behind it. I replied confirming I needed more support and then no reply?

Hello again @Dean_Robinson :slight_smile:

First of all, I would like to say that I am truly sorry for any dissatisfaction you’re experiencing with our support. We genuinely care about our customers receiving the amount of assistance they need.

I also wanted to take a moment to clarify that the level of support you receive is directly tied to your pricing plan. If you’re looking for a more comprehensive support experience, we usually recommend considering a plan that aligns better with your specific needs.

Please know that whenever you’re looking for assistance, guidance, or a second pair of eyes when building your scenarios, you can always drop by the community and discuss your situation with the Make pros we have underneath the community roof. We’ll be happy to see you around :slight_smile:

I get that, but already moved to a paid version and currently dont seem to be getting anywhere with support, and as you talk actually talk to anyone its a bit of a step in pay more money without knowing what support you will actually see.

Hello again @Dean_Robinson

I’m really sorry that you’re feeling frustrated with the support you’ve received. After reviewing our system, I can see that you logged two tickets within the past two days. Each ticket is being handled by a different agent who is doing their best to assist you. Please know that the response times align with the standard response time for our “medium” level of support that’s mentioned on our pricing page.

I totally get that receiving prompt and consistent assistance is crucial. To help streamline the process, I recommend providing detailed information when submitting your tickets. The more specific you can be about your issue , the faster our agents can jump right into assisting you without having to ask too many follow-up questions.

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