Facebook Lead Ads - All scenarios stopped pulling new data (Unsupported get request)

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21

Hey. I am encountering the same issue. All my scenarios stopped.

22

Hey guys! Anyone have any new about this? No solution until now…

23

Having same issue in my scenarios too.

24

Same issue here. Are we sure its the server outage? The notice says the outage relates to “spend calculations”.

25

I can’t belive Meta had not responded to Make, or make technical team does not have a clue ?

At least, Make team could at least inform us:

  1. Is it a global problem ? Are ALL Facebook Leads Ads connections NOT working, or just some of them ?
  2. Did Meta offered any response ? Did anyone identified the problem ?

We have hundreds, thousands leads going through this automations, we pay Make for automation,
we pay Meta for ads, noone is teling anything.

3 Likes
26

It’s a global problem, and the issue is with Meta. Seems like they are working on it. But yeah, we also have 100 of leads going through every day, so hopefully it gets fixed soon…
You can also see what people are saying here:

2 Likes
27

Hello, can someone download any lead manually from facebook ads manager?
It seems it is not only integration problem also problem with meta lead center itself. I see 10 leads but when try to download i can see only 4 leads sixth of them missing.

28

I am facing the same issue.

29

Same Issue here: Unsupported get request. Object with ID ‘481897381411611’ does not exist, cannot be loaded due to missing permissions, or does not support this operation. Please read the Graph API documentation at Graph API - Documentation - Meta for Developers (100, GraphMethodException)

30

The same issue still now

31

[edit - just saw the banner communicating the issue] but the Facebook Status website shows as it was fixed, but Make is still breaking all scenarios.

Hi, all my Facebook Lead scenarios stopped working. I already reauthorized the connections, but it didn’t work. I am getting this error for all of them:

The operation failed with an error. Unsupported get request. Object with ID ‘XXXXXXXXXXX’ does not exist, cannot be loaded due to missing permissions, or does not support this operation. Please read the Graph API documentation at Graph API - Documentation - Meta for Developers (100, GraphMethodException)

They were running normally, but the issue started at dawn.

Anyone with a similar issue? Is it a Facebook problem? How to fix it?

Thanks!

32

Me too… same problem here. Waiting for news!

33

Same issues here. Hoping Meta gets it together soon.

34

Maybe this will help someone, you can access the leads individually here: Facebook

35

Buonasera a tutti
Pure io lo stesso problema… credo dobbiamo solo attendere che risolvano, anche se sulla pagina Fb il concetto Api Graph è risolto ma c’è ancora un problema su ADS Trasparenza…

Spero che il tutto riprenda velocemente
Ciao a tutti

Luca

36

Same problem here. Waiting solution.

37

estou com mesmo problema aqui tambem

1 Like
38

This is Facebook-wide guys. All you can do is set up a scenario that sends you a notification if lead info starts coming in again and preparing your other scenarios to process all lead data in bulk if necessary.

39

Hello ! any news ? Hello ! any news ? can this take days to resolve ?

40

Same issue, would love an update.