Exciting news! Our Router got a makeover and is now more powerful than ever before
You’re familiar with the Router.
It’s a tool that lets you branch your scenarios into several routes, giving you the ability to process each stream of data differently based on the conditions you set.
Unfortunately, mine freezes when doing it through the modal pop-up titled “Order routes” and it does not “take” when doing it visually by dragging the modules and branches
I’ve tried:
I’ve tried logging off and logging back on.
I’ve tried restarting my computer
The only way I can reorder using the pop-up modal is to unlink each branch and relink in the order I want them to execute.
I’ve tried for several days, now to get the pop-up modal to work; however, it will not “obey”.
S.
Hello there @smarquina I’m really sorry to hear that you’re experiencing this issue.
It appears to be related to your browser or device and for that reason, I would recommend that you try these steps:
clearing cookies/cache
using a different browser
using incognito mode
using a different device.
In case none of these steps do the trick, please feel free to open a ticket with us. The support team has the necessary tools and permissions to thoroughly investigate this matter and provide you with comprehensive assistance.
You can now visually see the order of all routes and easily set and change the order of routes belonging to a specific router.
The Router also lets you manage all the modules that follow a router in one go.
for more details, check out the Router guide in our Help Center
