hello,
I’m trying to watch for ticket updates in freshdesk using Watch Events option and created a new rule in the fresdesk with the URL that was generated as part of the Watch events module. But the issue is nothing is happing even though tickets are being updated in freshdesk, my scenario is not detecting any data. can anyone help me on this.
Hi. If an webhook does not is triggered from an external service, so the problem is not in Make. Try open a support ticket to Freshdesk or try add a Make custom webhook module and setup the url directly in the Freshdesk not using the Watch module.
If you need additional support, please don’t hesitate to reach out.
Cheers
//HFBR
1 Like
I checked with the Freshdesk support team and they informed me that the URL I used is throwing a 404 error, can you please confirm if the URL I used is the correct one? if not what is the right one and where can I get that URL? Thanks for your help.
The webhook url is the webhook module setup. Get it from there. Or create a new webhook.
If you need additional support, please don’t hesitate to reach out.
Cheers
//HFBR