How do you monetize your make.com solutions?

Hi Community :wave:

I recently started creating scenarios, templates and 1 app for DocuWare in make.

I wonder how you monetize your solutions. I tried to gather all possible monetization strategies in my previous LinkedIn post: https://www.linkedin.com/feed/update/urn:li:activity:6979093621291520000/

Basically, those are:

  • ๐—บ๐—ฎ๐—ธ๐—ฒ ๐—ฎ๐—ณ๐—ณ๐—ถ๐—น๐—ถ๐—ฎ๐˜๐—ฒ ๐—ฝ๐—ฟ๐—ผ๐—ด๐—ฟ๐—ฎ๐—บ
  • ๐—บ๐—ฎ๐—ธ๐—ฒ ๐˜€๐—ฐ๐—ฒ๐—ป๐—ฎ๐—ฟ๐—ถ๐—ผ๐˜€ ๐—ฎ๐˜€ ๐—ฏ๐—น๐˜‚๐—ฒ๐—ฝ๐—ฟ๐—ถ๐—ป๐˜ ๐—ณ๐—ถ๐—น๐—ฒ๐˜€
  • ๐—บ๐—ฎ๐—ธ๐—ฒ (๐—ฝ๐˜‚๐—ฏ๐—น๐—ถ๐—ฐ) ๐—™๐—ฅ๐—˜๐—˜ ๐˜๐—ฒ๐—บ๐—ฝ๐—น๐—ฎ๐˜๐—ฒ๐˜€
  • ๐—•๐˜‚๐—ถ๐—น๐—ฑ๐—ถ๐—ป๐—ด ๐—ฎ ๐—ฑ๐—ฒ๐—ฑ๐—ถ๐—ฐ๐—ฎ๐˜๐—ฒ๐—ฑ ๐—บ๐—ฎ๐—ธ๐—ฒ ๐—ฎ๐—ฝ๐—ฝ

However, do you know other ways of monetizing make solutions? Or which strategy do you use?

I wonder how to monetize blueprints (scenarios), as whenever you give out the blueprint to someone, you give out the whole โ€œsourcecodeโ€? How can someone be still the owner of a scenario, after giving it to someone?

Thank you!

Best
Ahmet

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Sure. We monetize our set of scenarios by charging a yearly fee plus a one time install fee. Selling the blueprints is not really viable because people will usually need to modify them to suit their needs and those that have bought them will expect you to support the modifications for free. Thatโ€™s not a viable business mode.

Our scenarios are fully configurable through a data store and are never modified by our customers. Most of them really donโ€™t know make is being used other than procuring the license for make.

In an ideal world Make would be completely behind the scenes (like AWS) running automation with a front end used for configuration. But for now the scenario editor and data store browser are the user interface, and in my opinion totally inappropriate for customers of automation solutions. Itโ€™s just too much to learn by someone who has never created software robots.

As for the Make โ€œsource codeโ€ โ€” itโ€™s like anything other intellectual property. We license our scenarios and our customers sign a contract that they wonโ€™t modify or resell the scenarios. The scenarios only run with a license, but someone could remove that quite easily and neuter our scenarios so they can run for free.

In effect Make scenarios are open source in their very nature. Thatโ€™s why the only way to monetize is through support and future services/enhancements of the scenario. If someone wants to steal your stuff they will and youโ€™ll have to go after them.

Making custom apps is a terrific strategy too. But in most cases thatโ€™s only half (or less) of solving a business problem. It enables someone to build scenarios and thatโ€™s not enough for most people who want to solve a pain.

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So enlightening @alex.newpath many thanks! Appreciate it :pray:

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Dear Alex,

many thanks again for your insights. Did I get it right, that youโ€™re setting up the make companies for your customers so that theyโ€™re only โ€œusingโ€ the scenarios while not modifying them? So that theyโ€™re only paying for their make operations?

That would mean that you offer your solutions as SaaS so to say. Right?
Or do you mean it differently?

Thanks
Ahmet

Correct. We configure the scenarios using a data store with their input. And then they just run on their own feeding Quickbooks online and desktop.

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Correct and our yearly license fee.

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@ahmet I am now exactly where you were 1.5 yrs back - itโ€™s how I discovered your thread. I am curious, did you manage to start monetizing your Make scenarios?

@alex.newpath Thanks for your detailed response. Do you find a lot of takers for this offer? Looks like you have built a productised service. Correct?

What do you mean by โ€œa lotโ€ ? We have installed this set of scenarios over 20 times so thatโ€™s a nice bit of income and itโ€™s about 5-10 hours to install each time because we just need to โ€œconfigureโ€ it after cloning the scenarios on a new Make environment. The target market is probably about 5-10,000 potential customers so we still get inquiries about future installs and will continue to get the production out there. Plus the yearly license fee comes in after the initial install and configuration fee.

But yes it is a productized service with a particular set of features and functions for a particular customer with a particular set of exisitng software (WildApricot and QuickBooks Desktop/QuickBooks Online).

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Appreciate the detailed response. Thank you.

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This is really cool Alex. Thanks for adding lots of context to this.

Just a question, you have the client get a make account? Then you log in there and maintain and you charge an annual sub?

Iโ€™ve seen some say that getting an enterprise account so you can monitor is better.

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Thanks โ€“ weโ€™ve been working on it for several years to get it this far.

Yes we use our referral link and send that to them so they buy their own Core Make account. Usually that;s enough. Then they share the account and invite our companyโ€™s support address as a user. We charge an install fee and annual subscription to our software.

Enterprise account is WAAAY too expensive for what we want to do. Weโ€™d need thousands of customers to warrant that. I see it only for enterprises who need millions of operations per month and have an enteprise use of Make. The monitoring is done by our clients and if there is a problem we charge them for support.

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Wow. Thank you so much. Awesome breakdown.

@alex.newpath - I love how youโ€™re monetizing your Make scenarios especially with the annual subscription too. Thanks for sharing!

I havenโ€™t needed to use data stores in Make before, so what are the main benefits of configuring the scenarios using a data store for your clients?

And could you suggest a good resource or some online examples on how to configure a data store like your current set up?

Thanks!

The main benefit is avoiding hard coding any information that changes from client to client. We designed the scenarios we use to read all configuration information for the scenario to run from the data store. Things like is it quickbooks online or desktop. Our serial number to enable the scenario to run. The mapping of which types of invoices go to which accounts in quickbooks. And much more is stored in the data store record.

We interview our clients with a spreadsheet of questions and all that goes into the data store so when the scenario runs the first thing it does is read the configuration info from the data store which feeds the rest of the scenario. That way when we clone the scenarios we just have to configure the connections.

As for examples there is not much online because data stores can be used for all sorts of things. Just think of it as a spreadsheet that you store data with. We even use them as a temporary data storage when compiling the quickbooks desktop data file.

If you want to know more get in touch at https://newpathconsulting.com

โ€“
Alex Sirota
Director of NewPath Consulting - we are :superhero: Make Heroes! :woman_superhero:t4:

:heart_on_fire: Check out my series of videos and scenario walkthroughs for Make Newbies :heart_on_fire:

My Solutions on Make Community

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Thanks for your reply @alex.newpath! Your explanation makes sense. Iโ€™ll dig into them more to see if I can leverage them with what Iโ€™m doing now.

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But what is the monthly charge for? Are you available to them for a certain amount of set hours? Or what is it that they actually get for it? They could also pay 3k and than 10 euros p month to make after that?

Thereโ€™s a yearly charge of 99 for the license of the scenario. And the make subscription is 9 per month unless they need more operations.

We provide support on a paid basis of 99/hour.

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So if I understand correctly make.com charges them 100 euros per year, you charge them for installing it, maybe u get a little bit from the affiliate link and thats it? I thought you charged a recurring fee just for your service, but you only charge them when they need your help?

$9USD per month, $108 per year for Make platform access. I charge a recurring $99 USD per year license fee and then $99/hour when they need to reconfigure anything in the scenario that they cannot do themselves.

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Thanks for the valuable insight! Makes sense. Do you think it is wrong to charge more for the license fee?