Greetings all. Trying to set up an automation according to client specifications. Below is the blueprint, just need to figure out how best to configure it.
The scenario works like this: Customer sends an email to my client and gets an auto response (top right) email with 6 options to reply with that, based on their reply, will be routed to one of the 6 custom auto responses (bottom right 6 email responses). I have the initial auto response set up, but can’t figure out the best way to 1.) filter/route based on which of the 6 options they are replying with and 2.) configure a way to bypass all of this entirely if they respond a 3rd time or more with additional questions or inquiries. Any ideas?
TIA.
Welcome to the Make community!
You can see how many emails are in the same thread by checking the length of the References array, and use this in your filters.
You’ll need a minimum of six modules:
Here is an example of how your scenario could look:
This is just an example. Your final solution may or may not look like this depending on your requirements and actual input data.
Hope this helps! Let me know if there are any further questions or issues.
— @samliew
P.S.: Investing some effort into the Make Academy will save you lots of time and frustration using Make.
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I’m thinking instead of sending an email with the choices, maybe send a (Google?) form with the 6 options. Once they select one of the options, it triggers the corresponding email response.
Now I just need to figure out how to set that up. Lol
You can definitely send the email with the choices. It’s easier to set that up.
All you need are 6 image buttons/links, that links to another scenario’s Custom Webhook URL, and has an email and button id query string so you know who clicked what.
Hope this helps! Let me know if there are any further questions or issues.
— @samliew
P.S.: Investing some effort into the Make Academy will save you lots of time and frustration using Make.
