Need help with integrating Whatsapp with Make

Questions
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1

:bullseye: What is your goal?

I’m trying to integrate my AI chatbot into Whatsapp and facing difficulties.

:thinking: What is the problem & what have you tried?

Make doesn’t receive the input and flow gets stuck on the Whatsapp phase.

:clipboard: Error messages or input/output bundles

When clicking “Run Once” it says “waiting for data” and doesn’t respond to my test message.

:camera_with_flash: Screenshots (scenario flow, module settings, errors)

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3

Hi,

Waiting for data usually means Make has not received the inbound WhatsApp webhook yet, so I would debug before the chatbot step.

Checklist:

  1. In Meta Developers, WhatsApp, Configuration: set the callback URL to the exact Make trigger or webhook URL and use the same verify token.
    1. In Webhooks, subscribe the WhatsApp Business Account to messages.
      1. Click Run once, then send a new message from a real or test-approved WhatsApp number. Old messages will not wake the listener.
        1. Check Meta webhook delivery logs. No delivery means Meta or WABA setup issue. Delivery but nothing in Make means wrong Make webhook, module or connection.
      3. From the screenshot I would inspect callback and subscription first.
    3. If you want it fixed instead of debugging in comments, I can take a small paid debug scope: get one inbound WhatsApp message into Make, map the event, and document the setup.
4

Start from the easiest Debugging.

  1. Save the scenario

  2. After saving the scenario check that the whatdapp business cloud or if you’re using a 3rd party supplier check that the integration was successfull.. You can go to make.com integrations to confirm. If that’s perfectly okay then..

  3. Run only that whatsapp module and while it’s running send a message to the whatsapp number linked to that integration.

It should grab the message you sent. If it doesn’t then you should check your your whatsapp API provider. If you’re using whatsapp business cloud check if you mistakenly generated a 60 minutes token instead of a token that doesn’t expire. As this is a very common problem.

If the token is one that doesn’t expire then check the logs if it’s showing anything. Check the Meta apps settings. Check if you are mistakenly using a test number instead.

If none of these resolves the issue then you’ll need deeper Debugging. At times if you want to use the whatsapp for especially cold outreach you need to submit a business profile to Meta and it can take a few days to approve before you whatsapp APIs start working perfectly.

If you can give more info of problems encountered during Debugging I can assist.