I’m having trouble with my whatapp business account. It’s being banned several times, and released within minutes. We already checked with META, it’s all ok with my META account. But once my whatapp account is released, when i start to confirm all my infomations, it shows one information: “MAKE connected”, and again, within seconds, my whatapp account is banned. So we think tha t th is error must be betwen MAKE and META. Any way to solve this issue?
Two different things can look like a ban here and the fix depends on which one it is.
The one that fits what you describe best : the same number is connected to the Cloud API through Make’s WhatsApp Business Cloud modul, and you also keep using it in the WhatsApp Business app on your phone. A number normally can’t be active in both at once. Every time one side verifies the number, the other side loses it, and from the phone that looks like being banned and then released. The only way to use one number in the app and the API together is Meta’s coexistence onboarding, which goes through Embedded Signup, not a normal connection. Otherwise the easy fix is a separate number for the API.
The other one is a real policy ban, where the app shows a screen saying the account isn’t allowed to use WhatsApp. That usually comes from people reporting or blocking your messages, often bulk messages to people who didn’t write to you first. You can ask for a review from that screen, and if the number is on the API, check Account quality in WhatsApp Manager for warnings.
Also, if “Make connected” refers to a tool that links your number by scanning a QR code, like WhatsApp Web does, that’s unofficial and WhatsApp does ban numbers for it.
Which of these sounds like what you’re seeing? A screenshot of the exact message would help.
What is your goal?
What is the problem & what have you tried?
Error messages or input/output bundles