No problem, glad I could help!
1. If you have a new question in the future, please start a new thread. This makes it easier for others with the same problem to search for the answers to specific questions, and you are more likely to receive help since newer questions are monitored closely.
2. The Make Community guidelines encourages users to try to mark helpful replies as solutions to help keep the Community organized.
This marks the topic as solved, so that:
others can save time when catching up with the latest activity here, and
- allows others to quickly jump to the solution if they come across the same problem
To do this, simply click the checkbox at the bottom of the post that answers your question:
3. Don’t forget to like and bookmark this topic so you can get back to it easily in future!
If it’s blank it’s more likely that the external service is not sending the data, but you still can contact support to investigate further.
For bugs like this, directly contacting support can often lead to a faster resolution. They have access to your specific account details, scenario and scenario logs, server-side logs, and internal tools and resources, which allows them to investigate more thoroughly than what you have access to. Additionally, sharing sensitive information about your situation might not be suitable for an open forum discussion.
You can open a new ticket, or if you are unable to login for some reason, you also can reach support using the contact form on the website.