Unable to Submit Technical Support Ticket — New User Within 90-Day Support Period

Beginner Questions
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:bullseye: What is your goal?

I can’t get live help on a technical issue

:thinking: What is the problem?

Title: Unable to Submit Technical Support Ticket — New User Within 90-Day Support Period

Hello Make Team,

I am a new Make user attempting to complete a Square-to-Mailchimp integration for my business, Lee Stanton Antiques.

I understand that new users are entitled to 90 days of complimentary expert support.

Unfortunately, I have been unable to submit a technical support request. The official support form repeatedly returns me to the “Technical challenge” dropdown without allowing me to proceed.

I have reproduced this problem in both Safari and Google Chrome.

Make’s automated assistant has also been unable to resolve a scenario inspection issue, and it has directed me back to the same support process.

Could a Make moderator or support representative please help me open a technical support ticket or identify another way to contact your support team?

I would greatly appreciate assistance in getting this project completed.

Thank you,

:test_tube: What have you tried so far?

I have tries different scripts and have tried the option provided online

4

Hello there @Lee_Stanton

Thanks for contacting us regarding this. We apologize for the issue and the frustration.
Could you please try to raise a support ticket via this link?

Let me know whether you’ve been successful!

Thanks