User authorization failed: access_token was given to another ip address

Custom Apps
1

The API of the service I’m building an app for returns the error “User authorization failed: access_token was given to another IP address” with a probability of 50%. Is there a way to resolve this issue using make?

2

Welcome to the Make community!

This doesn’t seem like a Make issue. Try contacting the provider of the external service for advice on how to handle this error state. They might want you to delete the existing access_token first, since from the error message it appears that you can only have a single integration per account.

Hope this helps! Let me know if there are any further questions or issues.

— @samliew

P.S.: Investing some effort into the Make Academy will save you lots of time and frustration using Make.

3

No, it’s definitely Make-related. When authorizing to the service, the service takes one of the IP addresses of Make, but the module actions occur from 3 different IP addresses Therefore, with a probability of 60% automation will not work. That’s why I don’t know how to solve this problem yet, because even on token refresh, we need refresh and server identifier (IP) and again roulette 60% that it won’t work / 30% that it will succeed

4

In that case you’ll need to raise this issue with the Make team.

For technical issues like this, directly contacting support can often lead to a faster resolution. Make support has access to your specific account details, scenario and scenario logs, server-side logs, and internal tools and resources, which allows them to investigate more thoroughly than what you have access to.

You can open a new ticket here, or if you are unable to login for some reason, you can create another new free Make account to access the ticketing system (which is only available to logged-in users). After submitting a new ticket, you will receive an automatic confirmation email with the subject “Ticket Created” in the subject. If you do not receive this, try sending the ticket again.

If you manage to get your issue resolved with support, we’d still love to hear about it! Sharing your solution on the forum can help others facing similar problems.

Hope this helps! Let me know if there are any further questions or issues.

— @samliew

P.S.: Investing some effort into the Make Academy will save you lots of time and frustration using Make.