I have an email auto reply Scenario that watches my gmail box and replies to new emails. Everything works.
However I want to prevent the Scenario from replying to email threads that already have replies.
For example if I, as a human, reply to an email, and the customer replies back to my email, I do not want the Scenario to trigger, and right now it is.
Or if the Scenario replies to the customer and the customer replies back, I don’t want the Scenario to reply again.
Any recommendations on how to accomplish this?