insists I am a free customer and declines assisting me

I have responded multiple times and provided proof. Same result.

Any way to chat to them directly?

Hi @ghuznee thanks a lot for raising this issue here and for bringing our attention to it

I’m really sorry for the inconvenience caused by the mislabeling of your subscription plan. We made the necessary changes in our system and my colleagues from the support team should be with you shortly.

Thanks a lot for understanding and for bearing with us :pray:

Thank you Michaela. Shall i resubmit the requests? I’ve not heard anything.

Heya @ghuznee. Checking our system, I noticed that you have been in contact with my colleagues from the support team. I’m sure they’ll do their utmost to assist you. :slight_smile: