Release my business phone number (+33 7 66 91 32 40) from a test WhatsApp Business Account (WABA) so I can use it on WhatsApp mobile or in production.
What is the problem & what have you tried?
Problem:
My real business phone number is stuck in a test WABA and Meta Business Manager shows: “Test phone numbers cannot be deleted.”
Details:
Used Make ~1 year ago to test WhatsApp Business API integration
Completely disconnected Make from Meta Business Manager months ago
Phone number: +33 7 66 91 32 40 is locked in test WABA ID: 2527884334250760
Cannot delete the number via WhatsApp Manager (trash icon shows tooltip: “Test phone numbers cannot be deleted”)
Cannot delete the WABA (error: “delete phone numbers first”)
Number has been blocked for 4+ months
What I’ve tried:
Meta Support → redirects me to “Make” as the BSP responsible
Twilio Support → confirmed this WABA doesn’t exist in their system (email proof from Jan 2, 2026)
Removed all Make connections from Meta Business Manager
Tried deleting via all Meta interfaces (Business Suite, WhatsApp Manager)
Current situation:
The WABA appears as a “test account” created directly via Meta (not through any BSP). Meta support keeps saying “contact your BSP” but there’s NO active BSP on this account.
Question:
Has anyone successfully recovered a phone number stuck in a Make + WhatsApp test environment? Can Make support help release this number from their backend, or does this require Meta’s direct intervention?
The issue is that Meta keeps redirecting me to a BSP, even though my number is stuck in a test environment with no active BSP.
So far, I have:
Disconnected Make from my Business Manager months ago
Confirmed with Twilio that no WABA exists with this number on their side
Contacted Meta support several times, but they keep sending me back to a “provider” that does not exist in my situation
Meta still treats this test account as if it owns my phone number, even though everything has been removed on the Make side. Right now, I cannot use this number on WhatsApp (mobile or API), and I have no access to proper support because I am on a free plan.
If you have any way to escalate this type of case on the Meta side (or a specific contact/process for test WABA accounts), that would really help, because I am completely stuck at this point.
That’s just Meta’s way of not providing support, and asking you to find and pay a BSP to assist you.
This doesn’t do anything.
Twilio is not a BSP.
Because you’re meant to find a BSP yourself, like a local company in your area that specialises in Meta Business. Once you find a provider, they can then get access to manage your Meta Business account and provide support and advice.
What is your goal?
What is the problem & what have you tried?
