Slack sending multiple same messages instead of one

Illia · July 31, 2024, 5:51pm

Hi Make Community!

I’m learning automation with Make and I encountered an issue on the Slack integration stage.

I set up the Slack Create a Message module to send my custom message to the public channel in Slack when the new deal or contact is created in CRM. It sends six same messages instead of one in both cases. How can I fix this issue?

Attached the scenario screenshot.

And here is the output info:

Thank you!

Mr.Make · July 31, 2024, 5:54pm

Can you please share a screenshot of what you are mapping the the create a message module. And of the whole scenario.

Illia · July 31, 2024, 5:57pm

Sure!

The whole scenario:

Message module:

Mr.Make · July 31, 2024, 6:08pm

Great thank you so it will happen because of custom fields: link to hubspot. I can help more if you send the output of that.

Illia · July 31, 2024, 6:17pm

I also thought the custom field was the reason and tried to test without it - the same problem. I will send the outputs with the custom field and without it.

Without custom field:

{
“ts”: “1722449472.858799”,
“channel”: “C07EXMV9W59”,
“message”: {
“user”: “U07ER5VLAR4”,
“type”: “message”,
“ts”: “1722449472.858799”,
“bot_id”: “B07EXS9ANG2”,
“app_id”: “A0X0JM3SB”,
“text”: “Hi Managers! Please note that a new deal has been added to the HS. Make sure to get in touch. Go there: https://app-eu1.hubspot.com/contacts/145049743/record/0-3/”,
“team”: “T07EUTFD81K”,
“bot_profile”: {
“id”: “B07EXS9ANG2”,
“app_id”: “A0X0JM3SB”,
“name”: “Integromat”,
“icons”: {
“image_36”: “https://avatars.slack-edge.com/2018-05-23/368956162100_66b49ddc3c4121136e57_36.png”,
“image_48”: “https://avatars.slack-edge.com/2018-05-23/368956162100_66b49ddc3c4121136e57_48.png”,
“image_72”: “https://avatars.slack-edge.com/2018-05-23/368956162100_66b49ddc3c4121136e57_72.png”
},
“deleted”: false,
“updated”: “2024-07-31T17:11:27.000Z”,
“team_id”: “T07EUTFD81K”
},
“blocks”: [
{
“type”: “rich_text”,
“block_id”: “evf”,
“elements”: [
{
“type”: “rich_text_section”,
“elements”: [
{
“type”: “text”,
“text”: "Hi Managers! Please note that a new deal has been added to the HS. Make sure to get in touch. Go there: "
},
{
“type”: “link”,
“url”: “https://app-eu1.hubspot.com/contacts/145049743/record/0-3/”
}
]
}
]
}
]
}
}
]

With the custom field link to hubspot:

[
{
“ts”: “1722449822.645989”,
“channel”: “C07EXMV9W59”,
“message”: {
“user”: “U07ER5VLAR4”,
“type”: “message”,
“ts”: “1722449822.645989”,
“bot_id”: “B07EXS9ANG2”,
“app_id”: “A0X0JM3SB”,
“text”: "Hi Managers! Please note that a new contact has been added to the HS. Make sure to get in touch. Go there: ",
“team”: “T07EUTFD81K”,
“bot_profile”: {
“id”: “B07EXS9ANG2”,
“app_id”: “A0X0JM3SB”,
“name”: “Integromat”,
“icons”: {
“image_36”: “https://avatars.slack-edge.com/2018-05-23/368956162100_66b49ddc3c4121136e57_36.png”,
“image_48”: “https://avatars.slack-edge.com/2018-05-23/368956162100_66b49ddc3c4121136e57_48.png”,
“image_72”: “https://avatars.slack-edge.com/2018-05-23/368956162100_66b49ddc3c4121136e57_72.png”
},
“deleted”: false,
“updated”: “2024-07-31T17:11:27.000Z”,
“team_id”: “T07EUTFD81K”
},
“blocks”: [
{
“type”: “rich_text”,
“block_id”: “pjIBa”,
“elements”: [
{
“type”: “rich_text_section”,
“elements”: [
{
“type”: “text”,
“text”: “Hi Managers! Please note that a new contact has been added to the HS. Make sure to get in touch. Go there:”
}
]
}
]
}
]
}
}
]

Illia · July 31, 2024, 6:20pm

Apologies, here is the one with the custom field link to hubspot:

[
{
“ts”: “1722449996.631159”,
“channel”: “C07EXMV9W59”,
“message”: {
“user”: “U07ER5VLAR4”,
“type”: “message”,
“ts”: “1722449996.631159”,
“bot_id”: “B07EXS9ANG2”,
“app_id”: “A0X0JM3SB”,
“text”: “Hi Managers! Please note that a new contact has been added to the HS. Make sure to get in touch. Go there: https://app-eu1.hubspot.com/contacts/145049743/record/0-1/27447641305”,
“team”: “T07EUTFD81K”,
“bot_profile”: {
“id”: “B07EXS9ANG2”,
“app_id”: “A0X0JM3SB”,
“name”: “Integromat”,
“icons”: {
“image_36”: “https://avatars.slack-edge.com/2018-05-23/368956162100_66b49ddc3c4121136e57_36.png”,
“image_48”: “https://avatars.slack-edge.com/2018-05-23/368956162100_66b49ddc3c4121136e57_48.png”,
“image_72”: “https://avatars.slack-edge.com/2018-05-23/368956162100_66b49ddc3c4121136e57_72.png”
},
“deleted”: false,
“updated”: “2024-07-31T17:11:27.000Z”,
“team_id”: “T07EUTFD81K”
},
“blocks”: [
{
“type”: “rich_text”,
“block_id”: “0wX”,
“elements”: [
{
“type”: “rich_text_section”,
“elements”: [
{
“type”: “text”,
“text”: "Hi Managers! Please note that a new contact has been added to the HS. Make sure to get in touch. Go there: "
},
{
“type”: “link”,
“url”: “https://app-eu1.hubspot.com/contacts/145049743/record/0-1/27447641305”
}
]
}
]
}
]
}
}
]

Mr.Make · July 31, 2024, 6:24pm

Sorry I meant can you send the output of active campaign that you are mapping into the slack message.

Illia · July 31, 2024, 6:47pm

Looks like I cannot sent it as a text since new users can only put 10 links in a post.

So I’ll split it into a few messages.

[
{
“cdate”: “2024-07-25T09:18:32.000Z”,
“email”: “adovillya+4@gmail.com”,
“phone”: “1351313538”,
“firstName”: “DDD”,
“lastName”: “DDD”,
“orgid”: “0”,
“orgname”: “”,
“segmentio_id”: “”,
“bounced_hard”: “0”,
“bounced_soft”: “0”,
“bounced_date”: null,
“ip”: “3562684339”,
“ua”: “”,
“hash”: “f9ef47edc1011d688e8da57270c54bb4”,
“socialdata_lastcheck”: null,
“email_local”: “”,
“email_domain”: “gmail.com”,
“sentcnt”: “2”,
“rating_tstamp”: “2024-07-29”,
“gravatar”: “0”,
“deleted”: “0”,
“anonymized”: “0”,
“adate”: “2024-07-31T13:18:56-05:00”,
“udate”: “2024-07-31T18:19:56.000Z”,
“edate”: “2024-07-31T13:16:51-05:00”,
“deleted_at”: null,
“created_utc_timestamp”: “2024-07-25 04:18:32”,
“updated_utc_timestamp”: “2024-07-31 13:19:56”,
“created_timestamp”: “2024-07-25 04:18:32”,
“updated_timestamp”: “2024-07-31 13:19:56”,
“created_by”: “0”,
“updated_by”: “0”,
“mpp_tracking”: “0”,
“last_click_date”: “2024-07-29 06:59:17”,
“last_open_date”: “2024-07-29 06:59:14”,
“last_mpp_open_date”: “2024-07-30 09:45:52”,
“links”: {
“bounceLogs”: “https://adovillyamasc.activehosted.com/api/3/contacts/5/bounceLogs”,
“contactAutomations”: “https://adovillyamasc.activehosted.com/api/3/contacts/5/contactAutomations?limit=2500&orders[lastdate]=DESC”,
“contactData”: “https://adovillyamasc.activehosted.com/api/3/contacts/5/contactData”,
“contactGoals”: “https://adovillyamasc.activehosted.com/api/3/contacts/5/contactGoals”,
“contactLists”: “https://adovillyamasc.activehosted.com/api/3/contacts/5/contactLists”,
“contactLogs”: “https://adovillyamasc.activehosted.com/api/3/contacts/5/contactLogs”,
“contactTags”: “https://adovillyamasc.activehosted.com/api/3/contacts/5/contactTags”,

Illia · July 31, 2024, 6:47pm

Illia · July 31, 2024, 6:49pm

“accountContacts”: “https://adovillyamasc.activehosted.com/api/3/contacts/5/accountContacts”,
“automationEntryCounts”: “https://adovillyamasc.activehosted.com/api/3/contacts/5/automationEntryCounts”
},
“id”: “5”,
“organization”: null,
“customFields”: {
“3”: “27447641305”,
“4”: “https://app-eu1.hubspot.com/contacts/145049743/record/0-1/27447641305”
}
}
]

Mr.Make · July 31, 2024, 7:21pm

I don’t see the link to hubspot there? Where is this?

Illia · July 31, 2024, 7:41pm

It’s the last row in the last message I sent “4”.

AnthonyatXRay · July 31, 2024, 7:55pm

I think one of the issues with the multiple Slack Messages is that one of the previous steps is outputting multiple bundles which is causing Slack to perform six operations during a run ( 1 for each bundle). Try adding a filter before the Slack step and try to see if you can map it to an iteration number?

Mr.Make · July 31, 2024, 8:36pm

Agreed above will help you but not find the cause of it.

samliew · August 1, 2024, 2:40am

Welcome to the Make community!

The cause of the 6 operations is due to the previous Slack “List Threads” module, which outputs 6 threads.

Why do you need a List Threads module there?

If you really need a List Threads module, then you need to use an aggregator to combine all the outputs of that module to a single bundle (operation), so that it doesn’t affect the next module.

Aggregators

Every result (item/record) from a list/search/match module will output a bundle. This can result in multiple bundles, which then trigger multiple operations in future modules (one operation per bundle). To “combine” multiple bundles into a single variable, you’ll need to use an aggregator of some sort.

Aggregators are modules that accumulate multiple bundles into one single bundle. An example of a commonly-used aggregator module is the Array aggregator module. The next popular aggregator is the Text Aggregator which is very flexible and can apply to many use-cases like building of JSON, CSV, HTML.

There are other types of aggregator modules, click the below links to find out more:

Read This

The Array Aggregator module is very powerful because it allows you to build a complex array of collections for a later module’s field to map multiple items (collections) to it.

This is done using the “Target structure type” of an Array Aggregator module.

Here is an example:

As you can see, the “Map” toggle on complex fields are used when you have an array. You can easily build an array variable to map to a future module’s field, by using an Array Aggregator module and select the “Target Structure Type” as the future module’s field you have mapped the array into.

Hope this helps! Let me know if there are any further questions or issues.

You can also join us in the Make Fans Discord server to chat with other makers!

Illia · August 1, 2024, 8:55am

Problem solved! Appreciate everyone’s advice!

Eventually, the thing with aggregator has helped.

Just out of curiosity - is there any other way to implement sending messages to Slack without using List Channels module?

samliew · August 1, 2024, 9:07am

Instead of List Channels, did you mean to use it to just get a single channel?

If yes, then you shouldn’t be using List Channels in the first place. Shouldn’t there be a Get Channel module? Or you can hardcode the channel ID that you want to post to in the send message module.

Illia · August 1, 2024, 10:22am

Got it, thank you! Get Channel sounds like a better solution

samliew · August 1, 2024, 2:10pm

No problem, glad I could help!

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