Hello everyone 
I wanted to take a moment to express my sincere apologies for the negative experience you’ve had.
@ezz, I understand that you’re currently in communication with one of my colleagues, and we’re doing everything we can to address your concerns.
@jmaker, I apologize for any inconvenience caused by the wait. We want to ensure that we give your custom app the attention it deserves, which may take some time. Thank you for your patience.
Additionally, I wanted to clarify that we offer limited support to our free users. However, we do our best to assist you within the scope of our resources.
Thank you for bringing these issues to our attention 