Hello @xzion welcome to the community 
I’m really sorry for the confusion and frustration caused by our initial response, where our system incorrectly identified you as a free user.
From what I understand, our support team is now in touch with you and I’m sure they are doing everything they can to assist you with your concerns.
We appreciate your patience during this process.
@jmaker Just like I mentioned here: Where is Make.com Support team? - #6 by Michaela, the review process of custom apps takes a bit of time so please bear with us for a little longer.